como trocar de dispositivo autenticador quando nao se tem mais acesso ao antigo?

Alysson Brito 0 Reputation points
2023-11-21T15:23:17.01+00:00

Olá a todos!

Não consigo acessar meus aplicativos Microsoft, estou sem acesso pois pede o código de verificação no dispositivo autenticador, e não tenho mais acesso a este dispositivo. Gostaria de migrar o dispositivo para outro, para aí sim ter acesso a todas as plataformas Microsoft.
Tenho um domínio da minha empresa e já estou há mais de uma semana sem poder usar.

Aguardo com urgência ajuda.

Obrigado!

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Anonymous
    2023-11-21T15:30:22.68+00:00

    You've asked in English language forums so responses here should be in English.

    You can restore from an authenticator cloud backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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