Can't login to Azure Synapse - Keeps prompting me for Directory/Subscription/Instance details.

Question

Can't login to Azure Synapse - Keeps prompting me for Directory/Subscription/Instance details.

Robert Wood 21 Microsoft Employee

I can't seem to login to Synapse this morning. I was doing work for the past week without issues. I'm the service owner and I've been pretty much using the service each day in the same way. This afternoon, I'm getting prompted to enter my workspace information (Directory, Account, Synapse Instance). After selecting this information it fails to sign-in and loop back again. I think the page may be broken as it keeps defaulting to the wrong Directory each time.

Vaibhav Chaudhari 38,921 Reputation points Volunteer Moderator

2020-10-29T04:08:16.773+00:00

Do you face it if you use any other Internet browser or Chrome Incognito mode?
Robert Wood 21 Reputation points Microsoft Employee

2020-10-29T04:21:51+00:00

Oh yeah. Tried everything. I installed chrome (usually I use edge) and that didn't work. I also noticed that once or twice I got a message about 3rd party cookies being blocked. This message can from synapse (not the browser). I actually have 3rd party cookies set to allow, so it's odd that I got this message. I think perhaps Synapse was updated between today and yesterday and not it's broken for some reason.
Robert Wood 21 Reputation points Microsoft Employee

2020-10-29T04:23:10.133+00:00

I just created a new synapse instance it I can't login to it either. I think it's the https://web.azuresynapse.net/workspaces site that's broken.

3 answers

Your answer

Vaibhav Chaudhari 38,921 Reputation points Volunteer Moderator

2020-10-29T04:08:16.773+00:00

Do you face it if you use any other Internet browser or Chrome Incognito mode?
Robert Wood 21 Reputation points Microsoft Employee

2020-10-29T04:21:51+00:00

Oh yeah. Tried everything. I installed chrome (usually I use edge) and that didn't work. I also noticed that once or twice I got a message about 3rd party cookies being blocked. This message can from synapse (not the browser). I actually have 3rd party cookies set to allow, so it's odd that I got this message. I think perhaps Synapse was updated between today and yesterday and not it's broken for some reason.
Robert Wood 21 Reputation points Microsoft Employee

2020-10-29T04:23:10.133+00:00

I just created a new synapse instance it I can't login to it either. I think it's the https://web.azuresynapse.net/workspaces site that's broken.

Answer 1

Vaibhav Chaudhari 38,921 Volunteer Moderator

You are right. Seems to be some intermittent issue while opening synapse workspace

I couldn't open it from https://web.azuresynapse.net/workspaces and also when I opened resource manually and tried to launch synapse studio, it keeps on asking Tenant, Subscription and workspace name :|

Robert Wood 21 Reputation points Microsoft Employee

2020-10-29T04:47:58.217+00:00

I thought I was going crazy. I just tried opening it from my other machine (a MAC with Chrome) and got the same issues. I hope this get's fixed soon. I have a client demo on Friday and right now I'm locked out of everything I need to show.
Vaibhav Chaudhari 38,921 Reputation points Volunteer Moderator

2020-11-03T17:31:12.5+00:00

Looks like there was some bug which was fixed later...

Answer 2

John N 1

Same problem here.

My login is a member of multiple AAD directories, and the portal page defaults to the first one I was member of, despite the Synapse resource being in the second one.

I have tried manually changing it, but the page always defaults back to the first directory. I have also set my Default Directory to the second directory, but that doesn't make a difference either.

Stuck 👎

Alan Eager 1 Reputation point

2021-10-04T16:47:35.71+00:00

I just had this issue because I had 2 separate Azure logins and whatever I did with the 2nd login, it kept defaulting to the first and annoyingly bringing up the Authenticate dialog window again. To get round this, you must delete your azuresynapse.net cookie. In Microsoft Edge this is under:

Settings -> Cookies and site permissions -> See all cookies and site data -> Select your azuresynapse cookie

It'll look something like this:

Delete, close your browser and try getting in again via https://web.azuresynapse.net/workspaces

Answer 3

Alan Eager 1

To get round this, you must delete your azuresynapse.net cookie. In Microsoft Edge this is under:

Settings -> Cookies and site permissions -> See all cookies and site data -> azuresynapse

It'll look something like this:

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Can't login to Azure Synapse - Keeps prompting me for Directory/Subscription/Instance details.

3 answers

Your answer