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hard drive issues

Chris G 1 Reputation point
2020-10-29T01:28:46.203+00:00

my external hard drive was fined then one day all of a sudden im unable to get in it> keeps saying access denied.

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  1. Xiaowei He 9,946 Reputation points
    2020-10-29T07:15:40.71+00:00

    Hi,

    1. Right-click inaccessible external hard drive partition and choose “Prosperities”, Go to “Security” > “Advanced”> "Edit", on the “Owner” tab, modify the ownership of the specified account.
    2. Please check if there's third-party application and anti-virus application running on the system, if yes, please turn them off.
    3. Please try to restart "BitLocker Drive Encryption Service".
    4. Run CHKDSK /f /r in CMD to check external hard drive.
    5. If the above still not work, I'm afraid we need to backup the data on the drive and reform the drive.

    Thanks for your time!
    Best Regards,
    Anne

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