Can not get license for MS Teams

Question

Can not get license for MS Teams

Alex 0

Hi.
I've just created new Azure account and I would like my employees to use MS Teams.
I try to buy license for MS Teams.
I go to Licenses - Try/Buy - redirect to url: https://admin.microsoft.com/AdminPortal/Home

There I try to login with my account (that I just created) but I get an error:

'You can't sign in here with a personal account. Use your work or school account instead.'

Strange, because I just created this Azure account and I'm the only member in this account.

How can I get MS Teams license?

JimmyYang-MSFT 57,596 Reputation points Microsoft External Staff

2023-11-24T06:34:48.2533333+00:00

@Alex

It sounds like you may have created a personal Microsoft account instead of a work or school account. In order to purchase and use Microsoft Teams for your employees, you will need to create a work or school account. To do this, go to the Microsoft 365 sign-up page and select "For business" or "For education" depending on your needs. From there, you can follow the prompts to create a new account and purchase licenses for Microsoft Teams.
JimmyYang-MSFT 57,596 Reputation points Microsoft External Staff

2023-11-28T06:59:59.4466667+00:00

@Alex

It has been a while, how is everything going?

If you have any update about this issue, please feel free to post back.

1 answer

Your answer

JimmyYang-MSFT 57,596 Reputation points Microsoft External Staff

2023-11-24T06:34:48.2533333+00:00

@Alex

It sounds like you may have created a personal Microsoft account instead of a work or school account. In order to purchase and use Microsoft Teams for your employees, you will need to create a work or school account. To do this, go to the Microsoft 365 sign-up page and select "For business" or "For education" depending on your needs. From there, you can follow the prompts to create a new account and purchase licenses for Microsoft Teams.
JimmyYang-MSFT 57,596 Reputation points Microsoft External Staff

2023-11-28T06:59:59.4466667+00:00

@Alex

It has been a while, how is everything going?

If you have any update about this issue, please feel free to post back.

Answer 1

Hi,

Just check if you have any other accounts logged in the browser? Clear the cache of the browser, logout and relogin to the portal to purchase the license or try incognito mode in the browser. Login to Office.com and confirm if you are using the same account that you created and it is authenticated.

Also try this global numbers so someone can assist you - https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Hope this helps.

JS

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Can not get license for MS Teams

1 answer

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