Location Suggestions not loading

Brian Liu 115 Reputation points
2023-11-23T14:26:18.3766667+00:00

Hi,

I have a user who is having issues with her location Suggestion not loading when trying to book a meeting. She gets the below and it stays like that for a long time. When I try on my Outlook I have no issues with loading up the available rooms.

User's image

I've tried:

  • repairing office, both quick and full
  • Reinstalling office
  • Deleting her Outlook profile and creating a new one

Any help would be great.

Thanks,

Brian

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Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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Outlook
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A family of Microsoft email and calendar products.
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Accepted answer
  1. SokiGuo-MSFT 25,731 Reputation points Microsoft Vendor
    2023-11-29T01:58:26.2833333+00:00

    Hi @Brian Liu

    Thanks for your reply! Glad to hear this issue has been resolved. There are many reasons for this issue, such as network fluctuations or caching, and it may be fixed by yourself when you restart your laptop.

    However, due to a recent update in forum policy, please consider accepting the answer to help increase visibility of this question for other members of the Microsoft Q&A community. If not, please let us know what is still needed in the comments so the question can be answered. Thank you for helping to improve Microsoft Q&A!

    So, I have written a brief summary of the solution this issue. Please feel free to accept it as the answer, which would benefit others who also has similar issues in forum.

    [Location Suggestions not loading]

    Issue: Location suggestions are not loaded when a meeting is scheduled and remain loaded.

    User's image

    Solution: It may just be a temporary bug that will fix itself later.

    Hope this helps!


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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2 additional answers

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  1. S.Sengupta 17,131 Reputation points MVP
    2023-11-24T00:50:59.49+00:00

    Reset the location list

    Reset the location list. This will clear out any cached location data and force Outlook to reload the suggestions from the server. To reset the location list, follow these steps:

    1. Open Outlook.
    2. Open a new calendar event.
    3. In the Location field, type "Reset" and then press Enter.
    4. Close the calendar event without saving it.

    Clear the Outlook cache

    Clearing the Outlook cache can sometimes resolve issues with location suggestions not loading. To clear the Outlook cache, follow these steps:

    1. Close Outlook.
    2. Press the Windows key + R to open the Run dialog box.
    3. Type "%appdata%\Microsoft\Outlook" and then press Enter.
    4. Delete the following files:
    • OutlookCache.db
    • OutlookTemp.db
    • OutlookTempManifest.dat
    1. Restart Outlook.
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  2. SokiGuo-MSFT 25,731 Reputation points Microsoft Vendor
    2023-11-24T05:51:34.5366667+00:00

    Hi @Brian Liu

    Welcome to our forum!

    Please try the above suggestions @S.Sengupta to see if they help. If that doesn't work, try the following exclusion steps.

    In order to better investigate this issue, please provide the following information:

    What is the account type (POP/IMAP/Exchange)?

    What version of the client is there? Please make sure to update to the latest version.

    Please check if OWA works properly? If OWA works fine, then the problem is identified as the Outlook desktop client.

    According to my tests, if you click blank and don't enter any keywords, the loading style shown on your diagram will appear. If you select the location option, all rooms will be displayed. Try selecting Location or entering a keyword.

    User's image

    Also, if the problem persists, please try resetting the appointment or meeting location list to check if there are any differences.

    https://learn.microsoft.com/en-us/outlook/troubleshoot/calendaring/how-to-reset-location-list-for-appointments-or-meetings.


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