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Hi all, I just came from a site where a new HP LaserJet MFP 4101 was installed and I was asked to set up scan to email for them. Hey, no problem right !! Big problem, I spent an hour too long working on this. In the end, I could not get a 365 account working with it. We had an Outlook.com email address that we were using for something else so I used that one, created an App Password and bingo, everything worked after that.
So, this isn't the first time I've run into this but it's usually a problem with older equipment and the firmware not being capable of using the new protocols but this is a brand new printer purchased last week. Firmware is up to date on it.
I'm guessing there is a hoop jump with Microsoft 365 and HP printer email setup? Please tell me the secret, I'd love to spend less hours fighting with hardware and software.
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Than you already know the drill and depending on your scenario and recipients pick the correct option
https://learn.microsoft.com/en-us/exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-microsoft-365-or-office-365
Powershell via Send-MailMessage is your friend while simulating the mailflow
https://learn.microsoft.com/en-us/powershell/module/microsoft.powershell.utility/send-mailmessage
If device firmware does not support TLS 1.2
and no newer firmware is available for your MFC device then
❗ But be aware that this impacts the subscription and should be used as a last resort (if at all).
Regards
Thanks for that information. So, I just confirmed with HP support that this printer does support both TLS 1.2 and 1.3 but yet, I still cannot get it working with a 365 account. I'm going to guess that the problem is at the 365 end but that is where I have to stop because I don't know what to do after creating that account. So, on the Outlook.com side, what I did to get that working with the printer is that I had to create an App Password. After plugging in the email address and app password, the unit worked great. For now, that is how it will sit BUT, I still would like to figure out how to get a 365 account working on that MFP.