Sitecomp.log: Could not start service SMS_SERVER_BOOTSTRAP_<PrimarySite>. The operating system reported error 997: Overlapped I/O operation is in progress.

Question

I'm installing MP role to servers however, this error always shows in Sitecomp.log

Could not start service SMS_SERVER_BOOTSTRAP_<Primary Site>. The operating system reported error 997: Overlapped I/O operation is in progress.

MP installation shows successful in MPmsi.log and MPSetup.log, but SMS_EXECUTIVE is not found in services.

Ports 135, 445 80, 443 are allowed between Site server <--> MP.

Have anyone experienced this error in sitecomp.log when installing MP role?

Thank you.

Answer 1

Hi,

The error "Could not start service SMS_SERVER_BOOTSTRAP_<PrimarySite>. The operating system reported error 997: Overlapped I/O operation is in progress" in Sitecomp.log can occur when installing the MP role.

This error indicates that the SMS_SERVER_BOOTSTRAP service failed to start due to an issue with the operating system.

To resolve this issue, try restarting the server and then attempt to install the MP role again. If the issue persists, check that the machine account of the remote site system has been added to the Local Administrators group on the primary site.

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References:

• Troubleshoot co-management: Bootstrap with modern provisioning - Common issues

Answer 2

Service account was already added as 'Administrator' in the server however, issue still being encountered.

Answer 3

If the service account has already been added as an administrator on the server, and the issue persists, you may want to consider the following additional steps:

Check Sitecomp.log for Additional Information: Review the Sitecomp.log file for additional details on the error. Look for any other error messages or warnings that might provide more context.

Review SMS_EXECUTIVE Log: Since SMS_EXECUTIVE service is not found in services, check the SMS_EXECUTIVE log for any errors or issues during its startup. This log is crucial for understanding what might be causing the failure.

Review Windows Event Viewer: Check the Windows Event Viewer for any relevant error messages or events related to the SMS_SERVER_BOOTSTRAP service. This might provide more detailed information about the cause of the issue.

Ensure Dependencies are Met: Ensure that all dependencies for the SMS_SERVER_BOOTSTRAP service are met. This includes checking that necessary services and components required for SMS are installed and running.

Overlapped I/O Operation Issue: The error message specifically mentions "Overlapped I/O operation is in progress." This could be related to conflicts with other I/O operations. Check if there are any third-party applications or antivirus software that might interfere with the installation.

Firewall and Antivirus: Confirm that firewall and antivirus settings are not blocking any essential communication between the site server and the management point.

Reboot: Sometimes, a simple reboot of the server can resolve certain issues. If possible, try restarting the server and then reattempt the installation.

Check Site Status: Verify the overall health and status of your Configuration Manager site. Use the Configuration Manager console to check for any site-related issues or warnings.