Previous question about Authenticator lost. It does not allow certain features, however. Why?

Bill Adams 0 Reputation points

Hi. My question disappeared. Two accounts are grayed out. I can't use the fingerprint login feature on my second (Moto G) smartphone. Why is my institutional (academic) account grayed out and inaccessible as is my secondary personal account on the above brand new smartphone? Please inform and advise. Thank you.Screenshot_20231124-104502

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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