outlook on the desktop not showing subfolders correctly

Peter Plikaitis 0 Reputation points

outlook on the desktop has subfolders but they are all empty, the outlook 365 web version subfolders show old emails correctly, how do i fix outlook desktop

A family of Microsoft email and calendar products.
3,376 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. SokiGuo-MSFT 25,726 Reputation points Microsoft Vendor

    Hi @Peter Plikaitis

    Welcome to our forum!

    To better resolve this issue, please provide more details:

    What is your email account type (POP/IMAP/Exchange)?

    What version of your Outlook is? Please make sure to update to the latest version.

    Can emails be searched from the top search box? If you find a search, hover over the search results to display the directory where the email is stored.

    There are many reasons for this problem. Try the following possible solutions to troubleshoot:

    Try resetting the folder view. Press the Win+R keys to open the Run dialog box. Then, type outlook.exe /cleanviews and click the OK button.

    User's image

    If that doesn't work, please try to create a new profile in the Outlook client to check if there are any differences.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.