Unable to access OneDrive on iPhone 15

Daniel Balieiro 35 Reputation points
2023-11-27T19:43:49.81+00:00

I cannot access OneDrive on my iPhone 15. After choosing to use my personal account, I got this error:

This type of account does not work with this particular service. Please enter an email address or phone number associated with a different account Error tag: 9zj75

I validated my email on the OneDrive site and Windows, and it seems to be okay. But on iPhone 15, it is not working. What can I do?

Thanks

OneDrive
OneDrive
A Microsoft file hosting and synchronization service.
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Accepted answer
  1. Jiajing Hua-MFST 7,625 Reputation points Microsoft Vendor
    2023-11-28T05:58:33.6233333+00:00

    Hi @Daniel Balieiro

    As your issue is related to iPhone which is not supported on Q&A forum, I suggest you post a new thread on Microsoft Answers Community.

    Thanks for your understanding.

    I personally suggest you go to Settings > Select OneDrive app > Under RESET, tap Reset 'OneDrive' > Enable Delete Login Credentials > Restart the OneDrive app and try to sign in.

    I also suggest you refer to 'Sign in to OneDrive in iOS'.


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1 additional answer

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  1. S S 5 Reputation points
    2024-01-15T09:51:24.32+00:00

    Add an an alias, and use the new email to login https://account.live.com/AddAssocId

    1 person found this answer helpful.
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