Unable to access OneDrive on iPhone 15

Daniel Balieiro 35 Reputation points

I cannot access OneDrive on my iPhone 15. After choosing to use my personal account, I got this error:

This type of account does not work with this particular service. Please enter an email address or phone number associated with a different account Error tag: 9zj75

I validated my email on the OneDrive site and Windows, and it seems to be okay. But on iPhone 15, it is not working. What can I do?


A Microsoft file hosting and synchronization service.
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Accepted answer
  1. Jiajing Hua-MFST 7,625 Reputation points Microsoft Vendor

    Hi @Daniel Balieiro

    As your issue is related to iPhone which is not supported on Q&A forum, I suggest you post a new thread on Microsoft Answers Community.

    Thanks for your understanding.

    I personally suggest you go to Settings > Select OneDrive app > Under RESET, tap Reset 'OneDrive' > Enable Delete Login Credentials > Restart the OneDrive app and try to sign in.

    I also suggest you refer to 'Sign in to OneDrive in iOS'.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

1 additional answer

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  1. S S 5 Reputation points

    Add an an alias, and use the new email to login https://account.live.com/AddAssocId

    1 person found this answer helpful.
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