Unable to access OneDrive on iPhone 15

Question

Unable to access OneDrive on iPhone 15

Daniel Balieiro 35

I cannot access OneDrive on my iPhone 15. After choosing to use my personal account, I got this error:

This type of account does not work with this particular service. Please enter an email address or phone number associated with a different account Error tag: 9zj75

I validated my email on the OneDrive site and Windows, and it seems to be okay. But on iPhone 15, it is not working. What can I do?

Thanks

MichaLis-6637 5 Reputation points

2023-12-17T18:42:54.23+00:00

I came across the same issue. I found a workaround - you need to download other Microsoft App such as bing and log in to that app. By doing so your OneDrive app will get your account from Bing.
Mikhail 5 Reputation points

2024-01-29T15:02:29.61+00:00

hi,
you can easily solve this issue by creating a new alias for your account. (@outlook domain)
also, you may try to add existing email with @gmail, @icloud, @yahoo https://support.microsoft.com/en-us/account-billing/how-to-add-an-email-address-or-phone-number-to-your-microsoft-account-1898efcd-3f0a-6646-46d8-5b681999e047

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MichaLis-6637 5 Reputation points

2023-12-17T18:42:54.23+00:00

I came across the same issue. I found a workaround - you need to download other Microsoft App such as bing and log in to that app. By doing so your OneDrive app will get your account from Bing.
Mikhail 5 Reputation points

2024-01-29T15:02:29.61+00:00

hi,
you can easily solve this issue by creating a new alias for your account. (@outlook domain)
also, you may try to add existing email with @gmail, @icloud, @yahoo https://support.microsoft.com/en-us/account-billing/how-to-add-an-email-address-or-phone-number-to-your-microsoft-account-1898efcd-3f0a-6646-46d8-5b681999e047

Answer 1

Jiajing Hua 18,065 Moderator

Hi @Daniel Balieiro

As your issue is related to iPhone which is not supported on Q&A forum, I suggest you post a new thread on Microsoft Answers Community.

Thanks for your understanding.

I personally suggest you go to Settings > Select OneDrive app > Under RESET, tap Reset 'OneDrive' > Enable Delete Login Credentials > Restart the OneDrive app and try to sign in.

I also suggest you refer to 'Sign in to OneDrive in iOS'.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Jiajing Hua 18,065 Reputation points Moderator

2023-11-30T06:54:38.78+00:00

Hi @Daniel Balieiro

I am checking this thread, if there is any update, welcome to share with us.
Daniel Balieiro 35 Reputation points

2023-11-30T11:40:40.36+00:00

I was fix the problem, creating an alias on microsoft account.
S S 5 Reputation points

2024-01-15T09:48:16.82+00:00

Add an an alias, and use the new email to login

Answer 2

S S 5

Add an an alias, and use the new email to login https://account.live.com/AddAssocId

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Unable to access OneDrive on iPhone 15

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