it tells me to open my authenticator app and enter the code but it asks that through the authenticator app automatically when i launch a different app like teams then i cant enter the code

Question

when i open an app like teams which is connected through my college account, it automatically opens the authenticator app and it shows the code on the authenticator app, but then at the same time it asks me to open the authenticator app and enter the code. which is impossible becuse its showing me the code on authenticstor and there is no pop up to enter the code

Answer 1

You'll need the account admins to reset the account so a new QR code can be generated with which you can relink the authentication device to your account.

If you are the admin (and blocked) then you can reach out to 365 global customer service here.
https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

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