reset Authenticator App on my account

Jeremy Zheng 70 Reputation points
2023-11-27T20:15:22.45+00:00

Hello,

Please help!!

I tried to access Security Info menu in my Account screen. It prompted a window to Enter the number on the screen into Authenticator app to get access. But I never set it up before. I think someone unauthorized accessed my account to set it up. also, the phone number is not my phone as well. Please help me to reset it.

Thanks

Jeremy

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Accepted answer
  1. Anonymous
    2023-11-27T20:29:24.62+00:00

    You'll need the account admins to reset the account so a new QR code can be generated with which you can relink the authentication device to your account.

    If you are the admin (and blocked) then you can reach out to 365 global customer service here.
    https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    --please don't forget to close up the thread here by marking answer if the reply is helpful--


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