Cannot log into account to use Microsoft Office desktop applications

Destiney Kirby 0 Reputation points
2023-11-28T22:11:12.9066667+00:00

I have purchased Microsoft 365 with desktop applications with a personal email address but the applications only allow me to log in with my school email address portal. I have tried signing out but when I attempt to sign in, there is no option to enter my personal email address- only the portal for my school login.

Word
Word
A family of Microsoft word processing software products for creating web, email, and print documents.
748 questions
Office
Office
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
1,459 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Jiajing Hua-MFST 7,625 Reputation points Microsoft Vendor
    2023-11-29T01:45:47.9033333+00:00

    Hi @Destiney Kirby

    Please tell us which version of Office are you using now?

    You may go to one Office application > File > Account > Product Information, check the version name.

    the applications only allow me to log in with my school email address portal

    Could you please share us with a screenshot? Please note, if there is any email address, you may cover it to protect your privacy.

    • Then I suggest you go to Windows Settings > Accounts > Access Work or School, if there is one connection to your school, please select Disconnect to have a check.
    • Besides, please type 'credential manager' in the Windows search box on the taskbar and select Credential Manager Control panel > Windows Credentials > Remove the credential of your school account.
    • Restart your Office apps to sign your personal account to have a check.

    If these steps do not work, I suggest you uninstall Office and re-install Office via your personal account.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.