Cannot log into account to use Microsoft Office desktop applications

Destiney Kirby 0 Reputation points

I have purchased Microsoft 365 with desktop applications with a personal email address but the applications only allow me to log in with my school email address portal. I have tried signing out but when I attempt to sign in, there is no option to enter my personal email address- only the portal for my school login.

A family of Microsoft word processing software products for creating web, email, and print documents.
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A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
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  1. Jiajing Hua-MFST 7,625 Reputation points Microsoft Vendor

    Hi @Destiney Kirby

    Please tell us which version of Office are you using now?

    You may go to one Office application > File > Account > Product Information, check the version name.

    the applications only allow me to log in with my school email address portal

    Could you please share us with a screenshot? Please note, if there is any email address, you may cover it to protect your privacy.

    • Then I suggest you go to Windows Settings > Accounts > Access Work or School, if there is one connection to your school, please select Disconnect to have a check.
    • Besides, please type 'credential manager' in the Windows search box on the taskbar and select Credential Manager Control panel > Windows Credentials > Remove the credential of your school account.
    • Restart your Office apps to sign your personal account to have a check.

    If these steps do not work, I suggest you uninstall Office and re-install Office via your personal account.

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