Cannot log into account to use Microsoft Office desktop applications

Question

I have purchased Microsoft 365 with desktop applications with a personal email address but the applications only allow me to log in with my school email address portal. I have tried signing out but when I attempt to sign in, there is no option to enter my personal email address- only the portal for my school login.

Answer 1

Hi @Destiney Kirby

Please tell us which version of Office are you using now?

You may go to one Office application > File > Account > Product Information, check the version name.

the applications only allow me to log in with my school email address portal

Could you please share us with a screenshot? Please note, if there is any email address, you may cover it to protect your privacy.

• Then I suggest you go to Windows Settings > Accounts > Access Work or School, if there is one connection to your school, please select Disconnect to have a check.
• Besides, please type 'credential manager' in the Windows search box on the taskbar and select Credential Manager Control panel > Windows Credentials > Remove the credential of your school account.
• Restart your Office apps to sign your personal account to have a check.

If these steps do not work, I suggest you uninstall Office and re-install Office via your personal account.

• To uninstall Office, please try Microsoft Support and Recovery Assistant.
• To re-install Office, please restart your machine, and sign your personal account into aka.ms/office-install.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

---