9,250 questions
Ask your IT dept or admin or reset your MFA authentication and you can re-create the profile in your authenticator app after logging in
How to regenerate Azure QR code for authenticator app after changing phone
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 27%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERT%3C/text%3E%3C/svg%3E)
Ruka Tsoi
5
Reputation points
Hello community,
I recently changed my phone and recovered my authenticator app using a backup. However, when trying to access Azure, the app is requesting me to regenerate a QR code and scan it. As a result, I am currently locked out of the Azure portal. Can anyone advise me on what I can do in this situation? Thanks.
Best Regards, Ruka
Microsoft Security Microsoft Authenticator
1 answer
Sort by: Most helpful
-
Andy David - MVP 157.4K Reputation points MVP Volunteer Moderator2023-11-29T16:20:10.09+00:00