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How to regenerate Azure QR code for authenticator app after changing phone

Ruka Tsoi 0 Reputation points
2023-11-29T16:12:36.8566667+00:00

Hello community,

I recently changed my phone and recovered my authenticator app using a backup. However, when trying to access Azure, the app is requesting me to regenerate a QR code and scan it. As a result, I am currently locked out of the Azure portal. Can anyone advise me on what I can do in this situation? Thanks.

Best Regards, Ruka

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Andy David - MVP 153.5K Reputation points MVP
    2023-11-29T16:20:10.09+00:00

    Ask your IT dept or admin or reset your MFA authentication and you can re-create the profile in your authenticator app after logging in

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