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Cognitive Services Resource Unavailability

Bogdan Zabokrytsky 5 Reputation points
2023-11-29T16:41:44.8466667+00:00

A few hours ago, we observed a noticeable decline in the API response time on the East US server. In the Health history, we encountered an error stating, "We are sorry, your Cognitive Services resource is unavailable. We're working to automatically recover your Cognitive Services resource and to determine the source of the problem. No additional action is required from you at this time."

Despite the recommendation to take no action, our service has effectively been non-functional for several hours due to substantial delays ranging from 3 to 10 minutes.

Could you please provide insights into the nature of the problem, and what steps we can take to expedite the resolution?

Azure OpenAI Service
Azure OpenAI Service
An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.
2,646 questions
Azure AI services
Azure AI services
A group of Azure services, SDKs, and APIs designed to make apps more intelligent, engaging, and discoverable.
2,645 questions

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  1. Saurabh Sharma 23,791 Reputation points Microsoft Employee
    2023-11-30T18:44:14.6266667+00:00

    @Bogdan Zabokrytsky

    The problem has been resolved and you can now access the gpt-35-turbo models in east us. I have verified this in my own environment, and it works well.

    Please inform me if you encounter any difficulties.

    Thanks

    Saurabh

    Please 'Accept as answer' and Upvote if it helped so that it can help others in the community looking for help on similar topics.