Solution to Error: MigrationProvisioningPermanentException?

Question

Solution to Error: MigrationProvisioningPermanentException?

Antonio Del Risco 20

I managed to run a Microsoft 365 migration from Google WorkSpace, both through the Exchange Online tool and in PowerShell Console.

I have already added a domain, an active user and assigned a license to each user. But when I run the migration batch, the migration does not take place because it does not synchronize and I get the following error:

MigrationProvisioningPermanentException: The operation couldn't be performed because object '@domain.com' couldn't be found on 'PH7PR15A09DC001.NAMPR15A009.PROD.OUTLOOK.COM'. --> The operation couldn't be performed because object '@domain.com' couldn't be found on 'PH7PR15A09DC001.NAMPR15A009.PROD.OUTLOOK.COM'.

I followed all the steps in the documentation of:

Perform Google Workspace to Microsoft 365 or Office 365 migration using Exchange Online PowerShell.

Perform an automated migration from Google Workspace to Microsoft 365 or Office 365 in the new Exchange Online EAC.

I performed the procedure, but despite this, I still get this same error.

Please help me to solve this problem and tell me what to do to make the migration a success. Thank you!

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Answer 1

Kai Yao 37,791 Moderator

Hi @Antonio Del Risco

Kindly note that since this is a public forum, I have replaced the user email address in the error message with ******@domain.com for security.

Thanks for your understanding.

Please connect to Exchange Online Powershell with an admin account and run the following cmdlet to check the result:

(Don't forget to hide your personal information)

Get-ExoRecipient ******@domain.com

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Antonio Del Risco 20

Following your instructions.

In the PowerShell console I executed the command and its result was the following:

ExternalDirectoryObjectId : c4c37f07-4d22-45d5-8d7a-b0fd1e4a96e6
Identity                  : c4c37f07-4d22-45d5-8d7a-b0fd1e4a96e6
Alias                     : UserAlias
EmailAddresses            : {SPO:SPO_1c63fb00-4ddb-4696-a4b2-e44036b13846@SPO_9cb67652-43b1-4fd2-91ac-ac171f342669,
                            SIP:******@domain.com,
                            SMTP:******@domain.com}
DisplayName               : Antonio Del Risco
Name                      : c4c37f07-4d22-45d5-8d7a-b0fd1e4a96e6
PrimarySmtpAddress        : ******@domain.com
RecipientType             : UserMailbox
RecipientTypeDetails      : UserMailbox
ExchangeVersion           : 0.20 (15.0.0.0)
DistinguishedName         : CN=c4c37f07-4d22-45d5-8d7a-b0fd1e4a96e6,OU=domainname.onmicrosoft.com,OU=M
                            icrosoft Exchange Hosted Organizations,DC=NAMPR15A009,DC=PROD,DC=OUTLOOK,DC=COM
OrganizationId            : NAMPR15A009.PROD.OUTLOOK.COM/Microsoft Exchange Hosted
                            Organizations/domainname.onmicrosoft.com - NAMPR15A009.PROD.OUTLOOK.COM/Co                       nfigurationUnits/domainname.onmicrosoft.com/Configuration

Please tell me what to do next.

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Antonio Del Risco 20

Following your instructions.

In the PowerShell console I executed the command and its result was the following:

ExternalDirectoryObjectId : c4c37f07-4d22-45d5-8d7a-b0fd1e4a96e6
Identity                  : c4c37f07-4d22-45d5-8d7a-b0fd1e4a96e6
Alias                     : UserAlias
EmailAddresses            : {SPO:SPO_1c63fb00-4ddb-4696-a4b2-e44036b13846@SPO_9cb67652-43b1-4fd2-91ac-ac171f342669,
                            SIP:******@domain.com,
                            SMTP:******@domain.com}
DisplayName               : Antonio Del Risco
Name                      : c4c37f07-4d22-45d5-8d7a-b0fd1e4a96e6
PrimarySmtpAddress        : ******@domain.com
RecipientType             : UserMailbox
RecipientTypeDetails      : UserMailbox
ExchangeVersion           : 0.20 (15.0.0.0)
DistinguishedName         : CN=c4c37f07-4d22-45d5-8d7a-b0fd1e4a96e6,OU=domainname.onmicrosoft.com,OU=M
                            icrosoft Exchange Hosted Organizations,DC=NAMPR15A009,DC=PROD,DC=OUTLOOK,DC=COM
OrganizationId            : NAMPR15A009.PROD.OUTLOOK.COM/Microsoft Exchange Hosted
                            Organizations/domainname.onmicrosoft.com - NAMPR15A009.PROD.OUTLOOK.COM/Co                       nfigurationUnits/domainname.onmicrosoft.com/Configuration

Kai Yao 37,791 Reputation points Moderator

2023-12-01T01:16:55.44+00:00

Thanks for the information.

From the result it seems the RecipientType is UserMailbox rathar than MailUser.

Please follow this link to recreate this user as a mail user and restart the migration.

(You may need to assign license to this account after the migration finishes - The user will be converted from mail user to user mailbox)

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Solution to Error: MigrationProvisioningPermanentException?

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