How to see 'track email open rates' option in Viva Insights pane

Lmag 15 Reputation points

Hi there,

I would like to track email engagement, open rates and click through rates on certain group emails. When I open the Viva Insights pane, options appear such as: 'Want focus time every day?', 'Set up quiet time.' etc., but 'Track email open rates' does not appear as an option to select as instructed on this guide:

How do I get this option to appear in the Viva Insights pane? The available options don't change even when I select a sent email that meets the criteria for email tracking (sent to more than five people, sent between 30 mins and two weeks ago etc.).


Viva Insights
Viva Insights
A Microsoft Viva module that provides insights and recommendations designed to improve productivity and wellbeing.
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  1. ChristyZhang-MSFT 22,181 Reputation points Microsoft Vendor

    Hi @Lmag ,

    Welcome to our forum!

    Does the "Track email open rates" option not appear when I select any of the eligible sent emails?

    And I found that after selecting the sent email in Outlook > click on the Viva Insight add-in, and when I scroll down, the "Checking for insights" load will appear, and then the "Track email open rates" option will appear, please make sure you have slid to the bottom.

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    Hope to help you!

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