Quick Assist stuck on loading

Question

Hi all,
I have a Windows 10 PC build 20H2.

My issue is that when I try to open Quick Assist software on my laptop, it starts without problem, but stuck during loading.

How can I solve this issue?

I tried to remove and re-install just "Quick Assists" from Start > Settings > Apps > Optional Features, but without success.
After that I have tried to re-install all Windows 10 Apps using PowerShell (as Administrator) with the following command:

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xm*l”}   

I do not have Windows Update to install.

Have you got any ideas to solve this issue? It is important for me due to I need to support different users.
Thanks

Answer 1

Hi Federico,
In-place upgrade by ISO image is a common method for repairing system image, regardless of current system build. Even though you are using 20H2, you could still use ISO to in-place upgrade or call repair upgrade to deal with difficult system issue.
Besides, i search online for a long time. If reinstall Quick Assist and re-register no help, the only way to reinstall Quick Assist is Rest this PC.
Finally, about account, I presume this app is based on account rather than system, so advise you switch another account to test, not login this app but log off current, login another account, run Quick Assist again.

Best regards
Teemo Tang

Answer 2

I reinstall Quick Assists from Optional Features and works fine.
Try to login another account then test Quick Assist.
One more thing, your re-register store apps powershell command is incorrect, the correct one should be:
Get-AppXPackage Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
If still no hep, download 20H2 iso from media creation tool and in-place upgrade, this way can fix system issue.

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Answer 3

Hi @Teemo Tang ,
Thanks for your reply.

I will try again with your command to re-register app.

I did not understand about Windows 10 20H2.
I have already upgraded my laptop to Windows 10 20H2.

Finally, Quick Assist didn't request me any account.
When I start the App, it immediately start to loading as you saw in the picture.

Thanks
Federico

Answer 4

Dear @Teemo Tang ,
I have tried with command suggested
Get-AppXPackage Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

but I did not solve my issue.

In-place upgrade by ISO image is a common method for repairing system image, regardless of current system build. Even though you are using 20H2, you could still use ISO to in-place upgrade or call repair upgrade to deal with difficult system issue.

I would solve this issue on my laptop.
Where can I find the procedure to repair my sistem?

I wouldn't want to completely reset my laptop just to get "Quick Assist" working again.

I have downloaded Windows Media Creation Tool from here https://www.microsoft.com/it-it/software-download/windows10.

Which is the right option to choose during the wizard?

What do you think about DISM?
https://learn.microsoft.com/en-us/windows-hardware/manufacture/desktop/repair-a-windows-image

Thanks
Federico

Answer 5

Dear @Teemo Tang ,
I have restored my laptop.
Now all it is working fine.

Thanks
Federico