Win 10, Outlook 2019 POP3 auto populates previous email hosting Server names

Question

Win 10, Outlook 2019 POP3 auto populates previous email hosting Server names

Voice4u 0

I am having an issue with Outlook 2019 on Windows 10 where the POP3 settings are automatically populating with previous hosting server provider email server names. Whenever I try to type in a new server name, it completes the process and then reverts back to the previous servers. My hosting company says it's an Outlook problem, but I believe Outlook is grabbing the server names from somewhere else. Can anyone help me figure out where these server names are coming from?

UPDATE: The Plot Thickens! Outlook 2019 Account Information / Account Settings / Repair shows the OLD server settings however Account Information / Account Settings / Server Settings shows the current (correct) email server settings I provided in Repair. This tells me that Outlook 2019 stores server names, OR I'd relish finding out what registry edit is necessary to correct this issue. Help, Cecil help!

SokiGuo-MSFT 31,551 Reputation points Microsoft External Staff

2023-12-01T07:45:37.8866667+00:00
Hi @Voice4u

Welcome to our forum!

For better research, please provide more information about this case:

Do you have this problem when configuring it as a pop account?

How long has this been happening? Is it an ongoing occurrence?

Will your account be logged in properly on a browser?

Can you provide more details or screenshots of what happened? Please be careful to hide your private information.

As far as I know, when configuring a POP account, if you tick the auto-discovery feature, it automatically configures the email account settings based on the information provided by the email provider or the domain name of the email address. Try following the steps below to cancel this option and check if there are any discrepancies.

Close Outlook and open the Control Panel.

Click on Mail, then click on Email Accounts.

Select your email account and click on Change.

Click on More Settings, then click on the Advanced tab.

Uncheck the box that says “Automatically test account settings when Next is clicked”.

Click on OK, then click on Next, then click on Finish.

Restart Outlook and check if the problem is resolved.
SokiGuo-MSFT 31,551 Reputation points Microsoft External Staff

2023-12-05T02:06:48.5+00:00

Hi @Voice4u

It has been a while, how is everything going?

If you have any update about this issue, please feel free to post back.