All our IOS devices are compliant in intune.But suddenly their azure compliance status changed to "NO"

Sarika 1 Reputation point
2023-11-30T15:35:22.7933333+00:00

All our IOS devices are compliant in intune.But suddenly their azure compliance status changed to "NO"

Microsoft Intune iOS
Microsoft Intune iOS
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.iOS: An Apple mobile operating system.
202 questions
Microsoft Intune Compliance
Microsoft Intune Compliance
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Compliance: Adhering to rules, standards, policies, and laws.
146 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,693 questions
{count} votes

1 answer

Sort by: Most helpful
  1. ZhoumingDuan-MSFT 10,820 Reputation points Microsoft Vendor
    2023-12-01T06:31:45.22+00:00

    @Sarika,Thanks for posting in Q&A.

    From your description, I know that you encountered an issue that IOS devices are compliant in Intune while not compliant in Azure AD.

    Based on my research, this was because the user did not login to the company portal app after setting up the device to "finish" the enrolment.

    We suggest that login to the company portal app and sync it and please ensure the user has Azure AD premium license and Intune license assigned, restart the device and wait some time to see if the compliance status will change in Azure AD.

    However, if the issue still persists, I think the issue may occur on the background when sync the status from Intune to Azure AD. Here, we suggest to open case to check in the background to help on this issue:
    https://learn.microsoft.com/en-us/azure/active-directory/fundamentals/active-directory-troubleshooting-support-howto

    Thanks for your understanding and hope the above information can help.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments No comments