Windows 11 system shutdown suddenly while gaming...!!!

Lone Ranger 20 Reputation points
2023-11-30T17:47:42.74+00:00

I have Windows 11 pc, almost up to date with the latest 23H2 version. For the last 2 days, my pc suddenly shutdown while playing game, World of Warships in my case, and then restarts on its own. I have been a pc user for almost 28 years and most recently even with my old 3rd gen i7 and this freshly built 13th gen i5, I never ran into this problem. I have recently bought and installed MSI GeForce 3060 Ventus 3x OC 12GB GPU and it's been running along nicely even in this particular PC game until these last 2 days. Whenever I am in the middle of the game, like around 5 - 15 mins, the pc will shut down, simply powers off itself and then restart on its own. I was playing today in the morning, it didn't happen. But now it's happening again. I took out my GPU a couple of days ago before this problem started to clean it, but I don't think it's related to the seating of the GPU or else my system wouldn't have turned on and displayed graphics at all. Also, I have been running HWINFO and all my temps are totally normal including my GPU. All temps are between 35 - 72 C and GPU would be around 60 while gaming. So, it's not the high temperatures that are doing this. Apart from this particular game, I haven't noticed PC suddenly losing power and turning back on again on its own while normal browsing and pc usage. It only seems to happen when I am playing this game World of Warships. I don't play any other games, so I am not sure if it's game related or something else. I can upload event viewer reports and HwInfo Temps reading once asked for further investigation. My PC Specs are:

Motherboard: MSI Z690 Edge Wi-Fi
CPU: Intel Core i5 13600KF
RAM: Corsair Vengeance DDR5 16GB x 2 RGB 5200 MHz but using Intel XMP 1 to attain 5200 MHz..By default it stays at 4800 MHz
Drives: 1 Samsung 980 1TB NVME M.2 + 1 Samsung EVO 860 + 1 Samsung EVO 840 SATA SSDs.

GPU: MSI GeForce 3060 Ventus 3X OC 12GB GDDR6 >> seated in PCIe x 16 slot.
CPU Cooler: CoolerMaster MasterLiquid 360ML V2 ARGB
OS INFO: Windows 11 Pro Version 23H2 Build No.
22631.2428

Windows for business | Windows Client for IT Pros | User experience | Other
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Accepted answer
  1. Wesley Li-MSFT 4,571 Reputation points Microsoft External Staff
    2023-12-01T06:51:18.75+00:00

    Hello

    When the PC is browsing and playing games normally, the workload of the GPU is different, and the temperature and power consumption will increase greatly. Since you have used third-party monitoring software to test that the temperature is normal, it is recommended to replace the PSU with a larger output power for testing.


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