Error Code: 15. Error Description: Identity synchronization is not yet activated for this company.

Question

Hello,

I'm attempting to use Entra Cloud Sync between a single on-premises AD domain and Entra ID. In the online portal, the sync status is showing up as "provisioning quarantined".

Clicking on that status shows:

Error code = AzureDirectoryServiceDirSyncNotAllowed

Error message = An error occurred. Error Code: 15. Error Description: Identity synchronization is not yet activated for this company. To activate Identity synchronization, click the Activate button on the Identity synchronization page in your Admin Portal. Tracking ID: {id} Server Name: .

I'm not sure where the mentioned "Activate" button is.

Any ideas what's going on or how I should debug this?

Thank you!

Answer 1

@Ben-7466

Thank you for posting this in Microsoft Q&A.

This error indicates that Synchronization is disabled for your tenant.

You can enable sync for your tenant by following below steps.

• Open Windows PowerShell as administrator.
• Run command "Import-odule MsOnline"
• Run "Install-Module MsOnline"
• Connect-MsolService (Enter the global admin credentials of Azure AD).
• Run command "Get-MsolCompanyInformation"
• In the result you can look for Property "DirectorySynchronizationEnabled". This value should be set to "True"
• If it is set to "False" then you can Run below command to set this to True.
• Set-MsolDirSyncEnabled -EnableDirSync $True
• Once this is done, you can try to configure cloud sync in your environment.

It may take up to 72 hours to complete activation once you have Enable DirSync through this cmdlet.

Let me know if you have any further questions.

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