Getting error when Click on SharePoint Office Online Sever Word file in OneDrive

Question

We Integrated Office Online Server with SharePoint Server 2019 and it is working fine in our DMS. When create new word / excel/PowerPoint file OneDrive then it gives error.

Please help.

Answer 1

Hi @Rahim Molvani,

Thank you for posting in this community.

Since we can't reproduce your situation, we need to narrow down the problem and try some things. So, please kindly provide more information below to let us work further.

1.It looks like you have to enable TLS1.2 in your .net configuration. Please refer this article to configure: Enable TLS 1.1 and TLS 1.2 onwards support in Office Online Server. Once the configuration is complete, please restart Office Online Server and see if the problem persists.

2.Is it possible to create new Office documents properly in SharePoint Server 2019? You can also try creating new files under OneDrive under other accounts. We need to confirm if this issue is only under OneDrive and if it is only in OneDrive for individual users?

3.You can try using Internet Explorer to see if the problem persists.

4.If you can't even create new files in SharePoint Server 2019 then the problem is most likely with your installation of Office Online Server or configuration of Office Online Server for SharePoint Server 2019.

You can start by disconnecting SharePoint from Office Online Server. (Also applies to SharePoint 2019.)

Then re-deploy Office Online Server and re-configure Office Online Server for SharePoint Server (Also applies to SharePoint 2019.)

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Answer 2

Hi @Rahim Molvani,

We regret to inform you that as your problem is more related to the OneDrive and Office Online Server. We, the team responsible for SharePoint, have less information about this. It is difficult to determine exactly what action is preventing your creating Office files. We are not able to provide you with further solutions in this forum, so we recommend you to open a ticket and ask.

Please Accept my sincerely apologizes for any inconvenience this may cause. Thank you for your kind understanding.

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