Domain user can't use fingerprint recognition as a sign in option

Question

Hello, I have a problem on a few computers with sign in options on domain user acc.

Options for fingerprint and facial recognition can't be used, the following message is the option is currently unavailable.

The same thing is on my admin and regular user acc, both in domain. Option for biometric in Group policy management is enabled and is distributed to users.

Biometric options worked before computers were added to the domain.

Does anyone have same the problem, or have a solution?

Answer 1

Hi Milan Milovanovic,

Thank you for posting in Q&A forum.

Please check below registry key value is correct on client:

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System] "AllowDomainPINLogon"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Biometrics\Credential Provider] "Domain Accounts"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Biometrics] "Enabled"=dword:00000001

Hope the information above is helpful.

If you have any question or concern, please feel free to let us know.

Best Regards,

Daisy Zhou

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