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Hi all
For one of my user, an external user is sending email and the email is going to junk folder. this is happening to only one user. There is no issue with the external sender at all. i have checked outlook rules i dont see any rule which is causing to go to junk. Message trace results shows status as FilteredasSpam. When i look into messagetrace details. After receiving the message it is just going to spam folder. please guide me.
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Hi @Rising Flight ，
Just checking in to see if you had a chance to see the below answer. To help the community find the right answers, please do mark the post which was helpful by clicking on Accept Answer.
And, if you have any further questions do let us know.
Have the user report it as a false positive or you, as an admin, can do that:
Hi @Rising Flight ，
Agree with Andy on reporting this mail as a false positive.
Besides, if this currently only occurs to this particular user when receiving mails from the specific external user, you can ask the user to add the external sender to the safe sender list so that it can prevent mails from the external user going to Junk:
By the way, if Andy‘s reply answers your query, please don’t forget to click "Accept Answer" which might be beneficial to other community members reading this thread. And, if you have any further query do let us know.
Hi @Rising Flight ，
Could you please confirm if your question has been answered by replies above or you are still looking for any help?
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