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Join Intune problem

Cliff 86 Reputation points
2023-12-04T10:24:47.0033333+00:00

Hi All,

I encountered a strange problem. The customer's laptop hard drive changed to another notebook, and AAD was unable to synchronize computer info. We unregister of AAD and removed the device and old Hardware hash ID from Intune. Then, we imported the new Hardware hash ID and logged into the computer using Join your work device to your work or school network to join Azure AD, we saw the device (pink) on Azure AD, but not on Intune, the hardware hash does not mapped to any device, and I have unregister and join it many times without finding any issues.

Does anyone have any ideas?

Thanks.

Microsoft Security | Intune | Other
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  1. Simon Ren-MSFT 40,341 Reputation points Microsoft External Staff
    2023-12-08T02:14:28.6033333+00:00

    Hi,

    Hope everything goes well. We haven't heard from you for a few days and would like to know the current status of the problem. If there is any chance to try above suggestions? If there is any other assistance we can provide, please feel free to let us know, we will do our best to help you.

    Thanks for your time.

    Best regards,

    Simon

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  1. Rudy Ooms 701 Reputation points MVP
    2023-12-04T11:01:23.6466667+00:00

    Why are you uploading the hash if you just manually enroll the device into entra/azure ad? The hash is only needed when you want to use autopilot?

    I am going to assume you made sure the user that is enrolling the device has an intune license, is in the mdm scope etc.. (assuming...)

    If you ruled out the obvious? Maybe there are some lingering intune mdm enrollments leftovers in the registry?What happens when you use this tool and enroll the device?

    https://call4cloud.nl/2022/10/intune-sync-debug-tool-the-last-royal-treasure/

    1 person found this answer helpful.
  2. Simon Ren-MSFT 40,341 Reputation points Microsoft External Staff
    2023-12-05T10:10:56.2233333+00:00

    Hi Cliff,

    Thank you for your reply.

    For the scenarios that may cause hardware hash change, for example hard drive replacement or motherboard replacement, we can follow the process which is recommended:

    1.Deregister the device from Windows Autopilot

    2.Replace the hard drive or motherboard

    3.Capture a new device ID

    4.Reregister the device with Windows Autopilot

    5.Reset the device

    6.Return the device

    For more information, please refer to the official article:

    Windows Autopilot motherboard replacement scenario guidance

    For this only laptop, we can also manually re-enroll to Intune to have a try.

    Thanks for your time. Have a nice day!

    Best regards,

    Simon

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  3. Cliff 86 Reputation points
    2023-12-08T02:40:57.28+00:00

    We haven't tried reinstalling it yet because there is still a user using it,

    but it can't be managed by AAD at the moment.

    There was a laptop with a similar situation before, but after reinstalling it,

    it can be managed by AAD.

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