SUP synchronization Microsoft Catalog fail

Question

For more than 7 days, we have been experiencing synchronization issues with the Microsoft catalog regarding updates.

Software Update Point Synchronization Status Failed : 0X800C0008.

Synchronization has always worked.

The sync synchronized everything except the following found in the "Ruleengine.log" log:

Failed to download file "http://officecdn.microsoft.com/pr/492350f6-3a01-4f97-b9c0-c7c6ddf67d60/office/data/16.0.16924.20106/s320.cab" from internet. Using proxyserver - 0. Error = 12029

If we try to download the "s320.cab" file manually, it is downloaded successfully.

The errors in the log refer only to the following updates, the others have all been synchronized successfully:

Failed to synchronize O365 update bd2d58cc-3ac6-4fa3-8f70-ffee692e01cd - Microsoft 365 Apps Update - Current Channel Feature Update for x86 based Edition Version 2310 (Build 16924.20106)

Failed to synchronize O365 update bc50aba7-1f76-44e0-93c3-6d7f9e43ffef - Microsoft 365 Apps Update - Current Channel (Preview) Quality Update for x86 based Edition Version 2310 (Build 16924.20096)

Failed to synchronize O365 update 25c758a8-a322-46e5-93a0-e9049a421d4f - Microsoft 365 Apps Update - Current Channel (Preview) Quality Update for x64 based Edition Version 2310 (Build 16924.20096)

Failed to synchronize O365 update a7470b21-3c9d-4466-b106-497c2d816181 - Microsoft 365 Apps Update - Current Channel (Preview) Quality Update for x86 based Edition Version 2310 (Build 16924.20106)

Failed to synchronize O365 update 6d4d5534-4f11-43f9-b57b-513570cc7c4f - Microsoft 365 Apps Update - Current Channel Feature Update for x64 based Edition Version 2310 (Build 16924.20106)

Failed to synchronize O365 update 81b4188b-5565-47f4-a449-382dfaae7227 - Microsoft 365 Apps Update - Current Channel (Preview) Quality Update for x64 based Edition Version 2310 (Build 16924.20106)

Failed to synchronize O365 update b2755c03-dae6-43c3-9561-90205c5fc607 - Microsoft 365 Apps Update - Current Channel (Preview) Quality Update for x86 based Edition Version 2310 (Build 16924.20124)

Sync failed: Some Office updates not synced due to content download issue. Reason: The download of the specified resource has failed.. Source: Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.SyncUpdates	SMS_WSUS_SYNC_MANAGER	30-Nov-23 10:05:35 AM	8676 (0x21E4) STATMSG: ID=6703 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_WSUS_SYNC_MANAGER" SYS=WinSrvConfigMgr.Domain.Local SITE=XXX PID=3416 TID=8676 GMTDATE=thu nov 30 09:05:35.882 2023 ISTR0="Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.SyncUpdates" ISTR1="Some Office updates not synced due to content download issue" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 LE=0X800c0008	SMS_WSUS_SYNC_MANAGER	30-Nov-23 10:05:35 AM	8676 (0x21E4)

It doesn't seem like a problem reaching Microsoft domains, otherwise the other Office 365 updates wouldn't have synced either.

Tips? Ideas?

Answer 1

Did you try to download the SU outside of ConfigMgr? https://www.recastsoftware.com/resources/how-to-download-a-software-update-outside-of-the-sccm-console/

Answer 2

Hi, @Vid3al

Thank you for posting in Microsoft Q&A forum.

It seems each month some group of people using some CDN provider somewhere in the globe has this problem, it may resolve automatically after some time.

Here is a discussion about this issue for your reference:

https://www.reddit.com/r/SCCM/comments/po85x5/sms_wsus_sync_manager/

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