Not Getting passcode number in Authenticator Application

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Not Getting passcode number in Authenticator Application

Anonymous

I am attempting to activate my training sandbox in the Azure Fundamentals: Describe Azure architecture and services module however when I open my authenticator app on my phone I do not get a prompt to key in the 2 digit pass code.

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Answer 1

Anonymous

Sounds like you'll need the account admins to reset the account so a new QR code can be generated with which you can relink the authentication device to your account.

If you are the admin (and blocked) then you can reach out to 365 global customer service here.
https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

--please don't forget to close up the thread here by marking answer if the reply is helpful--

Anonymous

2023-12-06T21:45:28.1+00:00

Hi Dave, so do you mean account admin on the MS side? I'm using my company paid iPhone.
Anonymous

2023-12-06T22:06:53.79+00:00

The microsoft work / school / business account you're using.
Anonymous

2023-12-07T13:28:56.9466667+00:00

Just checking if there's any progress or updates?

--please don't forget to close up the thread here by marking answer if the reply is helpful--
Anonymous

2023-12-07T14:02:59.5466667+00:00

Nothing yet... I first have to figure out who would be my account admin.
Anonymous

2023-12-07T14:11:19.53+00:00

Sounds good our work here in forums is done the issue remaining is either with your admins or 365 support. So please don't forget to close up the thread here by marking answer if the reply is helpful.

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Not Getting passcode number in Authenticator Application

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