Grayed-out Management Server in SCOM 2019

author-6204 160 Reputation points
2023-12-07T16:10:22.5433333+00:00

Hi Team,

I have a test environment with SCOM 2019 and I'm having an issue with the Management Server being grayed-out in Monitoring for Windows Computers. Additionally, the Entity Health in Health Explorer is also grayed-out.

I'm considering uninstalling SCOM and installing SCOM 2022 instead, but I wanted to know if there's a way to fix this issue first.

Any suggestions would be greatly appreciated. Thank you.

Operations Manager
Operations Manager
A family of System Center products that provide infrastructure monitoring, help ensure the predictable performance and availability of vital applications, and offer comprehensive monitoring for datacenters and cloud, both private and public.
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  1. XinGuo-MSFT 14,461 Reputation points
    2023-12-08T02:08:32.6866667+00:00

    Hi,

    Start by looking for any errors or warnings in the Operations Manager event log, this is the first place look at when troubleshooting SCOM.

    Please flush the management server Health service state and Cache

    1. Open the operations console
    2. Monitoring View
    3. Navigate to "operations manager" --> "Management server" --> "Management Servers State"
    4. In the Management Server State windows, select the grey state management server
    5. On the tasks panel, select "flush Health service state and Cache"

    We can also refer to the steps in the following link:
    https://learn.microsoft.com/en-us/troubleshoot/system-center/scom/troubleshoot-gray-agent-states

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