Unable to log in to E5 developer account without Authenticator verification code

childechu 麦 0 Reputation points
2023-12-09T05:23:02.8033333+00:00

I'm trying to log in to my E5 developer account, but it's asking me for a verification code from the Authenticator app. However, this account is not associated with my Authenticator app.

Including screen captures of the issue:

屏幕截图 2023-12-09 111850

屏幕截图 2023-12-09 120515

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Vahid Ghafarpour 14,775 Reputation points
    2023-12-30T00:51:00.1533333+00:00

    Thanks for posting your question in the Microsoft Q&A forum.

    I hope this video can help you:

    https://www.youtube.com/watch?v=dRHoId0-8qA

    or this article

    https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    In the absence of a backup for restoration, the sole recourse is to utilize the account recovery methods provided by each service provider. The Microsoft Authenticator functions solely as a code generator.

    ** Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful **

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