New Teams having difficulties with webcams and shared screens

Question

I am experiencing an issue with the New Teams on my PC.

When I join a meeting, it does not display the webcams of my coworkers or the shared screen, even if I try to reboot the call on my side.

This doesn't happen when I use the classic Teams.

I have tried to reinstall New Teams, to delete Teams in case of a conflict. But it works well only with classic Teams so I am back to it meanwhile.

Multiple scenario

1. in a meeting
   1. Alone, if I do not display my cam
      1. Alone, with my cam > nothing displayed
         1. With other users cam off, joining cam off
            1. With other users cam off, joining cam on
               1. With other users cam Off, joining cam off and then On, it works fine.
                  1. With other users cam On, joining with cam On OR joining cam Off and then On again
                     1. With other users, someone sharing his screen > nothing displayed
                        1. With other users, if I share my screen > CRASH (but this happens in Classic Teams too now... it did not happen before Automn 2023)
                           1. miniature mode works fine
2. direct call
   1. Works fine until something changes (me enable or disabling, someone sharing the screen...) Crash if I try to share my screen
   My PC: Processor 12th Gen Intel(R) Core(TM) i9-12900KF 3.19 GHz RAM 64,0 Go (63,8 Go usable) Win 11 GPU RTX 3090

Answer 1

Hi @Jean-Pierre TRABLY

Does the same problem occur with the Teams web client? According to our research, some users are currently experiencing the same problem, and this should be a temporary issue with New Teams.

Please try clearing the Teams cache and restarting Teams to see if the issue is resolved. If the issue is not resolved, try using the Teams web client or Teams classic version.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

---