Service_InternalServerError

Question

Endpoint: https://graph.microsoft.com/beta/users?Top=1rs

I'm getting below response, and it's specific 17th page

{
    "error": {
        "code": "Service_InternalServerError",
        "message": "Encountered an internal server error.",
        "innerError": {
            "date": "2023-11-30T10:04:37",
            "request-id": "75a8c0ca-0536-4cfb-851b-57c2fe0e9d8a",
            "client-request-id": "75a8c0ca-0536-4cfb-851b-57c2fe0e9d8a"
        }
    }
}

Answer 1

Hi @Moh Luay

The error code "Service_InternalServerError" indicates that there was an internal server error while processing the request. This could be due to a temporary issue with the service, or a problem with your request.

Some possible steps to troubleshoot this error are:

• Make sure your request is formatted correctly. For example, the Top query parameter should be written as $top, and the complete API should be: /beta/users?$top=1.
• Try to call the API again after some time, or use the Retry-After header in the response to determine how long to wait before repeating the request.
• Try to call the API in the Graph Explorer or Postman with the same endpoint and authentication token, and see if you get the same error or a different result.
• If the issue persists, then you can open a support ticket to get help from the Microsoft support team. Provide the details of your request and the full error response, including the request-id and date values in the innerError object. These values can help Microsoft troubleshoot the issue.

Hope this helps.

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