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Hi,
We recover the SCCM 2207 server to new server. After recover, we found many clients offline (but show active) and cannot remote by the remote tools. All of them are the machine located on trusted domain.
The domain trust should be fine. Telnet the 2107 port by using IP is OK. Anything I need to configure in the MCM server for domain trust client? Or what is the problem on my MCM server?
Be sure your target computer is online. What is the message there after you clicking remote control?
If you remote from console, be sure your account running the console are in the allowed users in the "Client Settings" - "Remote Tools" - "Set Viewers". The TCP Port 2701 is required from source to target connection
Hi, @Chong
Thank you for posting in Microsoft Q&A forum.
After recover, we found many clients offline (but show active) and cannot remote by the remote tools.
Do you mean using the Configuration Manager Remote Control?
Telnet the 2107 port by using IP is OK.
The port for remote control is 2701.
If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Add comment".
Just checking if there's any progress or updates?
Those trusted domain client cannot get the new trustedrootkey from MCM server so cannot communicate with the server. It needs to uninstall and install the client agent again to fixed the problem (reinstall not work)
Thanks for the feedback and thank you for sharing the solution here.