Outlook desktop Calendar not letting me edit - creating duplicate event

Question

Outlook desktop Calendar not letting me edit - creating duplicate event

Mike Martinelli 0

I have a customer that is reporting this issue with Outlook desktop (Windows 11).

Meeting comes in, double clicks calendar item to edit (changes title, changes color and changes reminder time) - clicks accept and nothing happens. Typically the meeting pop-up would disappear and the changes would be reflected on the calendar directly but this doesn't happen.

If I simply click save - Outlook duplicates the meeting. If I click Save again another duplicate. If I click close it asks to save - I click yes and it says it can't. If I close w/o saving, then attempt to modify one of the copies that works fine. I can't delete original meeting either. I have to close outlook, reopen outlook then I can delete the original meeting request.

I've made sure outlook is updated and have also done a quick repair but no change (this issue started 2 weeks ago) and otherwise outlook is behaving as it should. I checked with the meeting organizer and she sends 30 meetings a day to dozens of people - no other reported issues and she hasn't changed her method of creating meetings. She sent me a test meeting and it was fine for me.

Other than an online repair is there something I'm missing here?

Thanks

Mike

ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff

2023-12-14T03:24:18.7833333+00:00

Hi @Mike Martinelli ,

Welcome to our forum!

Meeting comes in, double clicks calendar item to edit (changes title, changes color and changes reminder time) - clicks accept and nothing happens. Typically the meeting pop-up would disappear and the changes would be reflected on the calendar directly but this doesn't happen.

Do you mean that you want to change the details for meetings or events other people have invited you to?
Mike Martinelli 0 Reputation points

2023-12-14T13:30:58.54+00:00

Yes - but he has been doing this forever - something changed recently causing it to not behave how it's always behaved. Even just trying to accept the meeting doesn't work. Like I said typically when you click accept, it gives you the option of sending a response or not - no matter what you select the meeting window never closes automatically. If We hit the X to close, it then asks us if we want to save - if we select yes, it duplicates the invite and STILL doesn't close it's window - I have to select NO when it asks me to save for the window to close. If I simply hit the save button, it duplicates the invite.

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ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff

2023-12-14T03:24:18.7833333+00:00

Hi @Mike Martinelli ,

Welcome to our forum!

Meeting comes in, double clicks calendar item to edit (changes title, changes color and changes reminder time) - clicks accept and nothing happens. Typically the meeting pop-up would disappear and the changes would be reflected on the calendar directly but this doesn't happen.

Do you mean that you want to change the details for meetings or events other people have invited you to?
Mike Martinelli 0 Reputation points

2023-12-14T13:30:58.54+00:00

Yes - but he has been doing this forever - something changed recently causing it to not behave how it's always behaved. Even just trying to accept the meeting doesn't work. Like I said typically when you click accept, it gives you the option of sending a response or not - no matter what you select the meeting window never closes automatically. If We hit the X to close, it then asks us if we want to save - if we select yes, it duplicates the invite and STILL doesn't close it's window - I have to select NO when it asks me to save for the window to close. If I simply hit the save button, it duplicates the invite.

Answer 1

ChristyZhang-MSFT 26,126 Microsoft External Staff

Hi @Mike Martinelli ,

Thanks for your reply!

As i know, we can't change the details for meetings or events other people have invited you to. Based on my test, when i click Accept and choose Send the Response Now/Do Not Send a Response of a received meeting, the meeting will be closed. If it is not your case, please provide more steps about your test.

More information about editing a calendar item that you created: Change an appointment, meeting, or event in Outlook.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Mike Martinelli 0 Reputation points

2023-12-15T13:39:39.9866667+00:00

As mentioned above - when I click accept it doesn't matter if I select Send response or Do not Send response the message doesn't close. It just stays open. If I hit the X to close, it then asks us if we want to save - if I select yes, it duplicates the invite and STILL doesn't close it's window - I have to select NO when it asks me to save for the window to close. If I simply hit the save button, it duplicates the invite as well. At this point I can't delete the original invite either. I have to close outloo, re-open outlook then I can delete the original invite. I can do whatever I want to the duplicates however.

Report a concern
ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff

2023-12-18T09:12:38.5033333+00:00

Hi @Mike Martinelli ,

Thanks for your reply!

I have done several tests based on the steps you provided in Outlook desktop client, which didn't reproduce your issue:

When received the meeting request from others, i double clicked the request email and clicked Accept > Send the Response Now or Do Not Send a Response, the request email was closed immediately.

I checked with the meeting organizer and she sends 30 meetings a day to dozens of people - no other reported issues and she hasn't changed her method of creating meetings. She sent me a test meeting and it was fine for me.

I understand that when the same sender sends the meeting request to you and the user who is having an issue, the problem only happens with that user, right?

If so, i'm afraid that the issue may be related to the user's Outlook desktop client. Please refer to the following troubleshooting steps:

1.Considering the impact of some add ins, It is suggested that you try to start outlook in safe mode(win+R>type: outlook /safe) to check whether it works normally.

2.Considering that it may be caused by the damage of the profile/data file in the Outlook client, it is suggested that you could try to create a new profile(Control Panel>Mail>Show Profiles>add) and add the account for testing to check if there are some differences.

3.Considering the impact of some third-party programs on your computer, please try to perform a clean boot for windows and check if the issue still occurs.

Hope to help you!
ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff

2023-12-21T06:43:20.8533333+00:00

Hi @Mike Martinelli ,

Just checking in to see if above information was helpful. If it is useful, would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum.

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Outlook desktop Calendar not letting me edit - creating duplicate event

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