Share via

Single User Cannot use SharePoint Online Search

Matthew Ries 5 Reputation points
2023-12-13T20:27:27.86+00:00

Hi All!
I have a single user who can't see to search using the SharePoint Online search bar anymore. When she tries to search on ANY SPO site, she gets an error that just says "Something went wrong. Try your search again or refresh this page." She has tried it on different computers logged into the same M365 account and other users can search when they log into M365 on her machine. If it helps, Outlook desktop application can search just fine but her Outlook Web gives the same error. Thanks in advance!

SharePoint
SharePoint
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
9,964 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. AllenXu-MSFT 17,341 Reputation points Microsoft Vendor
    2023-12-14T02:09:36.1933333+00:00

    Hi @Matthew Ries,

    Check if the user has the necessary permissions to perform a search in SharePoint Online. Make sure the problematic users have the same permission as normal users, or she has at least Read permission on the content that she wants to search.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.