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Outlook app in IPHONE 14 only shows INBOX folder. Missing SENT ITEMS and all the others. How to fix?
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Hi @Jorge Santos ,
Just checking in to see if above information was helpful. If it is useful, would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum.
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Hi Christy, I've been on the hunt for a solution to this problem for a while now, and sadly your solution seems impossible as the "Sync Settings" are no longer able to be found. Is there an up-to-date way to access these settings, or can you provide screenshots of this?
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Like Vera, I find (on 19 Feb 24 0 iOS app - version 4.2404.0 - update done on or about 14 Feb 24) that Christy's advice is no longer relevant as the ability to change Sync settings is now gone. Indeed within the two short months that have elapsed, MS has also redesigned the App's UI with result that settings are no longer accessed on bottom right corner, but now by tapping the icon in the circle top left corner - immediately to left of the current folder (e.g. "Inbox").
I can report that clicking on that top left corner circle allows me to select any one of the dozens of Outlook's mail folders - inbox, sent, drafts, etc along with the Inbox folders I have created. However, Jorge's issue - cannot access subfolders - is likewise replicated with my version of the App (latest or current upto about a week ago).
One problem that I thought I had solved by delving into settings but which hasn't worked is finding a setting that presents emails in inbox / folders in a similar manner to how most people have the desktop Outlook application set up - to display emails in each folder sorted by date received/ sent with newest email on top. In main settings screen (not in settings sub-menu for each mail account) I turned off Focused Inbox & Threading) and was immediately presented with different emails than previously shown in Inbox. However, the inbox view is still broken and undecipherable with a top sub-heading "2023" and a small handful of emails shown upto 18 December 2023 - even though my desktop has emails received after that date and into 2024. Very odd given the App has delivered emails received in 2024.
Basically, I am becoming resolved to the reality that MS Office, 365 and OneDrive are a waste of time, money and productivity. I will have to stick to Outlook on PC, and can't see any alternatives to Excel and MS Word. That said, I am actively looking for a better alternative to OneDrive, am planning to downgrade from Office 365 back to desktop on Office, and may install Libre Office for the purpose of using its Word processor for day to day document drafting and only revert to Word where I need a specific feature for a document or need to save my doc in a compatible format to share.
As for Outlook on iOS? I have come to the view that its not worth the time wasted and frustration trying to sort it out, so as soon as I hit "Add Comment" the App and its data are going to be deleted from my phone. Not the solution that most would want but, on the balance for me at least - Problem solved.
Hi @Jorge Santos ,
Welcome to our forum!
Looks like your case is more related to Outlook for ios, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. Based on my research, i found that the below troubleshooting steps may be helpful, it's suggested that you can try to resolve the issue:
If the above steps do not work, you can try setting your Root folder path as Inbox by following these steps:
If the issue persists, you can try removing the account from the Outlook app and adding it again.
If the above doesn't help, it's suggested to post your issue on this dedicated forum for Outlook for ios for more professional help. Thanks for your understanding and support!
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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Hi Christy,
I've been on the hunt for a solution to this problem for a while now, and sadly your solution seems impossible as the "Sync Settings" are no longer able to be found.
Is there an up-to-date way to access these settings, or can you provide screenshots of this?