Blue screen of death,Games crashing

Question

hello i have asus tuf gaming f15 with

and ssd 500 Gb i bought it this summer it was pretty cool everything normal back then, i played games like spider man no crashing nothing but it started to do blue of screen of death out of nowhere i think after update or something i tried multiple solution it didnt work i tried to reset the pc the pc didnt let to reset it ,when it crashes it goes to bitlocker key i know my key so i always do it but this time i did skip this drive

it went to another drive i think i reset the pc ,it happened than i updated it ,but the bsods didnt stop but i deleted many corrupted files which i think is the problem ,still the bsods are there but they are less , until it happens once in a while i think if use the pc for too many hours it does a hypervisor error it showed this time this problem intelppm.sys , i tried to fix it dism clean image now there is no bsods for now ,i tried to see if its a hardware problem with bench mark nothing and with my asus software test there is nothing also is I'm also experiencing games crashing to the desktop. i have elden ring and red dead redemption 2 i play normal than bam it crashes to desktop the thing is the other day i played normally no crashing but it happened again this day i dont know why my keyboard gets hot when i use the pc for anything not hot just warm , i tried to see if my fans are bad but they are pretty much normal i tested them the pc is in good environment so i dont know what the problem , help me i have been suffering for the paast 4 months .

Answer 1

It sounds like a faulty operating system. Try and installing a clean version of windows on your pc.. Make sure to delete the old windows installation and do not format an SSD.

You should use a USB stick and the Windows Media Creation tool which can be found here;
https://www.microsoft.com/en-us/software-download/windows11

Good luck.

Answer 2

Hello

It seems we have done a lot of steps trying to fix present issue. It is always recommended to do a backup of important before we made any modifications to the machine especially deleting something.

For analyzing a bsod issue, the dump is usually useful.

If it is possible, please upload the dumps to onedrive and share the link here. We may try to check the dump.Or you can refer to the following link to check the dump by yourself.

1.download the windbg tool.

2.configure the symbol

3.open dump.

4.run "!analyze -v"

Read small memory dump files - Windows Client | Microsoft Learn

Check the manufacturer website and ensure all the drivers are up to date. Especially the display driver and processor.

If resetting the pc is acceptable, we may try to perform a complete reinstallation. Bakcup the important data before we made any further actions.