Unable to log in to Azure AI Vision Studio with student account

Question

Unable to log in to Azure AI Vision Studio with student account

Chandramouli Pathanjali 0

I am trying to log in to https://portal.vision.cognitive.azure.com/ with my student membership but I am getting an error (image attached). However, I can log in without any issues to portal.azure.com. What could be causing this error ? User's image

VasaviLankipalle-MSFT 18,676 Reputation points Moderator

2023-12-15T22:22:57.9366667+00:00

Hello @Chandramouli Pathanjali , Thanks for using Microsoft Q&A Platform.

Did you get a chance to follow this documentation to troubleshoot this isue?https://support.microsoft.com/en-us/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27

Please follow the steps and let us know.
Chandramouli Pathanjali 0 Reputation points

2023-12-16T14:40:36.51+00:00

Hi @VasaviLankipalle-MSFT , first of all, thanks for your response.
As I said in my problem, it says the my account is locked ONLY when I sign in to Vision Studio portal. Otherwise, I do not have any problems signing in to my account via the normal Azure Portal or to check my emails.
Dillon Silzer 57,826 Reputation points Volunteer Moderator

2023-12-17T06:49:44.82+00:00

By chance, what does it say in Entra ID audit/sign-in log when you attempt to sign into the Vision Studio?
Chandramouli Pathanjali 0 Reputation points

2023-12-17T18:13:40.8066667+00:00

The screenshot says it all. Thats the message I get
Chandramouli Pathanjali 0 Reputation points

2023-12-17T18:14:52.06+00:00

The screenshot says it all. That is what I get when I try to login
VasaviLankipalle-MSFT 18,676 Reputation points Moderator

2023-12-18T22:09:54.1666667+00:00

Hello @Chandramouli Pathanjali , are you able to access other Azure AI services like Document Intelligence Studio? Is this issue regarding with specific service only?

Try these troubleshooting steps: https://learn.microsoft.com/en-us/microsoft-365/troubleshoot/access-management/account-blocked-error-when-sign-in and signing out from the Microsoft account and sign-in back to see if that helps.
Chandramouli Pathanjali 0 Reputation points

2023-12-19T07:58:48.0366667+00:00

Hi @VasaviLankipalle-MSFT , No, I'm unable to access any of the studios like Vision, Document, Speech etc. However, I'm able to access the normal portal - portal.azure.com

1 answer

Your answer

VasaviLankipalle-MSFT 18,676 Reputation points Moderator

2023-12-15T22:22:57.9366667+00:00

Hello @Chandramouli Pathanjali , Thanks for using Microsoft Q&A Platform.

Did you get a chance to follow this documentation to troubleshoot this isue?https://support.microsoft.com/en-us/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27

Please follow the steps and let us know.
Chandramouli Pathanjali 0 Reputation points

2023-12-16T14:40:36.51+00:00

Hi @VasaviLankipalle-MSFT , first of all, thanks for your response.
As I said in my problem, it says the my account is locked ONLY when I sign in to Vision Studio portal. Otherwise, I do not have any problems signing in to my account via the normal Azure Portal or to check my emails.
Dillon Silzer 57,826 Reputation points Volunteer Moderator

2023-12-17T06:49:44.82+00:00

By chance, what does it say in Entra ID audit/sign-in log when you attempt to sign into the Vision Studio?
Chandramouli Pathanjali 0 Reputation points

2023-12-17T18:13:40.8066667+00:00

The screenshot says it all. Thats the message I get
Chandramouli Pathanjali 0 Reputation points

2023-12-17T18:14:52.06+00:00

The screenshot says it all. That is what I get when I try to login
VasaviLankipalle-MSFT 18,676 Reputation points Moderator

2023-12-18T22:09:54.1666667+00:00

Hello @Chandramouli Pathanjali , are you able to access other Azure AI services like Document Intelligence Studio? Is this issue regarding with specific service only?

Try these troubleshooting steps: https://learn.microsoft.com/en-us/microsoft-365/troubleshoot/access-management/account-blocked-error-when-sign-in and signing out from the Microsoft account and sign-in back to see if that helps.
Chandramouli Pathanjali 0 Reputation points

2023-12-19T07:58:48.0366667+00:00

Hi @VasaviLankipalle-MSFT , No, I'm unable to access any of the studios like Vision, Document, Speech etc. However, I'm able to access the normal portal - portal.azure.com

Answer 1

VasaviLankipalle-MSFT 18,676 Moderator

Hello @Chandramouli Pathanjali , thanks for confirming. Looks like this issue is related to your Microsoft 365 account please contact Microsoft 365 support or try posting your question here: Microsoft Community.

As mentioned earlier try these troubleshooting steps: https://learn.microsoft.com/en-us/microsoft-365/troubleshoot/access-management/account-blocked-error-when-sign-in

I hope this helps.

Regards,
Vasavi

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Unable to log in to Azure AI Vision Studio with student account

1 answer

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