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Can't get my verification code when adding an account to authenticator

Clare Wilson 0 Reputation points
2023-12-16T19:04:49.49+00:00

I am trying to add a new work account to my microsoft authenticator app on my mobile. I add all the login details but it then asks for the verification code from my authenticator app on my mobile. I can't access any codes as I'm stuck on this page. How do I get out of this loop?

Microsoft Security | Microsoft Authenticator
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  1. Anonymous
    2023-12-16T19:09:19.4766667+00:00

    You'll need the work admins to reset the account so a new QR code can be generated with which you can relink the authentication device to your account.

    https://support.microsoft.com/en-au/topic/use-microsoft-authenticator-with-microsoft-365-1412611f-ad8d-43ab-807c-7965e5155411

    --please don't forget to close up the thread here by marking answer if the reply is helpful--

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