Why did I receive an email saying "Your Azure Video Indexer account has been deleted"?

Melissa Haynes 0

Help please! Why did i get an email appearing to be from Microsoft saying "Your Azure Video Indexer account, melmarhay-edb921, has been deleted at your request"? I have no knowledge of having an account and even if I do have one I made no such request. User's image

brtrach-MSFT 15,256 Reputation points Microsoft Employee

2023-12-19T01:26:10.38+00:00
@Melissa Haynes I would say the first step is to identify who deleted your resource.

To locate who deleted a resource in Azure, you can follow these steps:

Go to the Activity log in the Azure portal.

Expand the timeline to focus on when the workspace was deleted.

Filter the log for a record of the specific event.

Click on the event to display information about the event, including the user who initiated the event.

I would then reach out to that user within your organization to understand what happened.

Going forward, you may want to consider limiting access to your resource to only those that should have access. Using Resource Based Access Control (RBAC) to assign permissions for your resource would help to avoid accidental deletions of necessary resources.

In regard to opening a support ticket, are you able to contact your Azure subscription owner to see if this is something they can assist you with?

1 answer

Dillon Silzer 54,636 Reputation points

2023-12-17T03:27:58.7333333+00:00

Hi Melissa,

#1 I would immediately contact Azure Support:

https://azure.microsoft.com/en-ca/support/create-ticket

They may have the ability to recover the resource.

#2 I would be changing my password/enabling MFA for the account.

Set up multifactor authentication for Microsoft 365

https://learn.microsoft.com/en-us/microsoft-365/admin/security-and-compliance/set-up-multi-factor-authentication?view=o365-worldwide

I would check your account's audit logs in Microsoft Entra ID and and the resource groups logs to see if you can spot this being a malicious delete by someone else.

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Melissa Haynes 0 Reputation points

2023-12-17T03:59:03.8666667+00:00

Hi thanks, I did contact Azure Support via X who gave me the link to contact Azure Support which does not work as below which is why I created this post. I think because I do not have an active subscription. I have changed my password and have MFA as well thanks. Just seems a weird thing to have happen even if I had set up an account sometime when I was a student and did not recall unless this is a default thing for inactive accounts.
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