This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 65%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
I have a MySQL flexible server on Azure. Suddenly this morning, connections to the database were timing out, and I was no longer able to access the database.
I went to the Azure Portal and clicked to restart the database server, but the operation never succeeded, and I have a message saying "The server is currently in restarting state. Please wait for the operation to complete. You can refresh to check status. Reach out to Microsoft support if the operation is taking too long."
I launched the restart 4 hours ago, and the status didn't change? The database is still down, and all the left-menu items are grayed out. I can't access the backups to create a new database server to replace the old one.
Can someone please assist with this? Is there something I can do to get my database back? Or a recent backup? Thank you in advance.
I ended up creating a new database from a day old backup (via the restore button, one of the few actions possible on that hung database). I deleted the old one.
Very disappointed in this experience, a cloud managed database is supposed to just work, no matter what
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 4%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Hi
Imed Bounab •,
Apologies for the issue you experienced.
For deeper investigation, we suggest you to raise support case and in case if you don't have a support plan, do let us know here so that we can check on other options. Thanks
Hi
Imed Bounab •,
Welcome to Microsoft Q&A forum.
As I understand, your Azure Database for MySQL Flexible Server is not available, and connections are timing out.
We are sorry about the inconvenience you are facing.
This is strange and not expected. I would recommend you to please file a support ticket for deeper investigation and in case if you don't have a support plan, do let us know here so that we can check on other options to unblock you. Thanks