Trying to login to my Business OneDrive account but I get the error "You don't have access to this".

Question

I am trying to login to my OneDrive account provided by my college. But I always get the below error which says "You don't have access to this". However, I can login just fine on my OneDrive app on Android and on Windows, but not online.

I appreciate the help and apologies if I may be doing something wrong.

I am trying to login on www.onedrive.com

Thanks.

Answer 1

Hi @Omar Hafez Mustafa Hafiz Mohamed

Is there any error code shown after the error message? If yes, you may tell us for better analysis.

Do other users in your college have the same issue?

I suggest you go to OneDrive online from My Account page.

Besides, please try to sign into OneDrive online in other network environment. For example, using a mobile hotspot for a check.

You may change the browser or use "New InPrivate window" to have a check.

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Answer 2

Hi @Jiajing Hua-MFST

I just tried now from a different device on a mobile hotspot network, same.

Below is a link to a screenshot of the error. I tried attaching the screenshot a couple of times but it doesn't show in the post in the end.

Screenshot: https://ajman4-my.sharepoint.com/:i:/g/personal/201212006_ajmanuni_ac_ae1/EWed1LsoOqpOiPlCb1OczIMBeZO4kcqFu0cex30tqPWpDw?e=pfWXaA

Answer 3

Hi @Omar Hafez Mustafa Hafiz Mohamed

Thanks for your sharing.

Did you connect the VPN or proxy?

If yes, please disconnect it for a check.

In addition, please go to Windows Settings > Accounts > Access Work or School. If there is a connection to your college, please remove it and reconnect it.

Then search 'Credential' and go to Credential Manager > Windows Credentials, remove the related credential with your account.

If the steps do not work, you need to contact the Admin in your college for assistant. As the admin may set up a conditional access policy that can block you from internet access under certain conditions. And one or more of the following reasons may also have caused this error code:

• Your device isn't connected to your organization network.
• The admin has set up two factor authentication and you haven't authenticated in two ways.
• Your device isn't joined to the domain.
• Your device isn't trusted.

Thanks for your understanding.

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Answer 4

Thank you for your reply.
I am trying to login through the website.

Example: I was in the office, and I wanted to upload a file on my OneDrive. I couldn't login on through the website.

I sent the file to my phone, then uploaded it through the OneDrive app. Both my phone and the computer were connected to the office WiFi.

Same at home, I cannot login through the website, but the Windows OneDrive app works just fine.

I can even press the "View Online" button on the windows app to open the website and can use it. But I cannot login myself.

I just want to be able to login through the website without having to use the OneDrive app for the times when I'm on someones computer and need to login to get or upload some files to my OneDrive.

Answer 5

Sorry for the delayed reply. Got very sick.

Happy New Year!

I checked with a couple of my colleagues, they have the same issue. Cannot login through the website, but can use the app.

Problem is not with the device, regardless of the device, my own laptop, office computer, mobile phone, public computer, all the same. I can only login through the app. Same for my colleagues.