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We are having issues getting our remote desktop server showing this popup.
We have a remote desktop license server running on a separate domain with a 2 way trust between them. The users all have currant active licenses assigned to them and the server manager dose now show any disconnect timer for their sessions till they actively disconnect. The users do not get disconnected after 60 mins but the pop up shows up every time they log in and we have set the active session limits to 9h. We do not have any spare licenses they are all curranty assigned but we do not have any new users trying to connect. we are at a loss as to why this error is still showing up despite using per user cals and having the appropriate number assigned.
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Hi @StephenP
It seems that you are facing the same behavior described on this article:
Windows Server 2019: Remote Desktop License Issue with User CALs
ASA for Windows RDP Disconnecting after 60 Minutes
Please don't forget to accept helpful answer
I have read both theses articles before posting we have an AD environment why i stated we have 2 domains in my post. The licenses are being assigned to the correct user accounts by the license server however the error still displays. we have server a 2019 servers with 2019 RDP user cals
Hi @StephenP
Did you check if you still have available licence RDS CALs:
Track your Remote Desktop Services client access licenses (RDS CALs)
Please don't forget to accept helpful answer and close this thread
we have 15 out of 15 used and the users logging in all have assigned licenses so we do not have any spares but we are not adding any more users however everyone logging in gets the warning
Did you check network flows as mentioned in the link below:
Please don't forget to accept helpful answer
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Hello,
I noticed you are using a Per User CAL in your license server, and the end users may login with their local account, so it is impossible to get CAL assigned by design.
If they are using domain account, there may be something wrong in the license server. You can check your license server and confirm whether their accounts have CAL assigned to them.
they are logging in with their domain accounts i have confirmed the that the users getting the warning have the correct licenses assigned and its assigned new licenses to new users. We moved them from one server to another on a secondary domain is the only difference same number of users same domain accounts they used before.
I believe it may be the point. Per user CAL information is stored in your domain user properties. You can check in your active directory. (keyword should be MS or licensing)
Meanwhile, please check the period in your license server. If new CALs were issued, whether the users are using the new one?