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I have created my bot some time ago and it was working i wanted to work on it again but if i text it its not giving me a response
Thanks guys for respond actually my subscription expired now I have used a new one so thanks for helping
Hi Samuel Sam
Thanks for letting us know, if you find this useful kindly accept the answer.
Hey adding to what navba said
can you also let me know If you have a free trial or any other plan, this could be due to the expiry of subscription,
as you have mentioned you have nit opened it in a while i guess this might be the reason behind it, kindly let us know.
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Hi, I am having a similar problem and I have just published my webapp with the bot around 30 minutes ago. Does it work if the app is on a free plan as I am currently using free plan. The chatbot works fine in playground. I have tried restarting the app as well.
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@Samuel Sam Welcome to Microsoft Q&A Forum, Thank you for posting your query here!
Plan 1:
Please open your Azure portal and navigate to the Azure Webapp that corresponds to that Bot Service. Then try restarting the webapp and then test the bot again.
Plan 2:
Please navigate to the channels tab in the Azure Bot Service and check if there are any issues for webchat as shown below:
Click on the issues and check if any errors.
Plan 3:
Try to invoke the directline endpoint and check if that works.
https://learn.microsoft.com/en-us/azure/bot-service/rest-api/bot-framework-rest-direct-line-3-0-authentication?view=azure-bot-service-4.0
.
Troubleshooting:
To troubleshoot exceptions in the Azure Bot Service follow this article.
You can enable the diagnostic logging for your Azure App service as explained in this article and check for any errors.
.
Hope this helps. If you have any follow-up questions, please let me know. I would be happy to help.