Xbox Series X Warranty Issues

Question

Good day, tell me, maybe someone has encountered a problem, I recently purchased the Xbox Series X console and literally a week later it began to slow down and freeze in games and unexpectedly crash games, I decided to apply for warranty to Microsoft through my account, there the console is listed under warranty, but when I run the application it writes that guarantees no, and you need to pay an amount that is almost equal to the price of the set-top box, the set-top box was purchased in the same city and country from where the warranty request comes from, I attach screenshots

Answer 1

XBox is not currently supported here on Q&A. The product group for Xbox actively monitors questions over at https://answers.microsoft.com/en-us/xbox/forum
https://www.xbox.com/en-US/publish

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