Microsoft Intune don open the screen to login

Question

Hi,

I just setup a new machine with Ubuntu 22.04.3 LTS. I installed Microsoft Edge and Intune. I open Intune portal but when I click on "Sign in" it open another blank screen and nothing happen...

Please could you help me?

Answer 1

Hello Fabricio,

I just setup a new machine with Ubuntu 22.04.3 LTS. I installed Microsoft Edge and Intune. I open Intune portal but when I click on "Sign in" it open another blank screen and nothing happen... Please could you help me?

I found a solution. But before that, you need to understand if my environment is different for you.

ENV:

Ubuntu 22.04.05 LTS (Jammy Jellyfish)

Virtual Box - VM

Issue:
Compatibility issues between the Intune Portal app and my Ubuntu environment, specifically involving GTK and WebKit.

Solution:

First make sure to install or that you have the GTK and Webkit libs

sudo apt install libgtk-3-dev libwebkit2gtk-4.0-dev

Then, you must force rendering using an environment variable:

export LIBGL_ALWAYS_SOFTWARE=1

Then, make sure to open your intune-portal app via the terminal so that it uses the env variable:

/opt/microsoft/intune/bin/intune-portal

This solution worked for me!
But also know that before this I tried the following:

1. Install Microsoft Edge
2. Purged and re-install intune-portal (and edge for good measure)

Doing these two did nothing for me until I've done the solution I wrote above.

Answer 2

Hi,

Thank you for posting in Microsoft Q&A forum.

To be honest, I'm not very familiar with Linux OS, with Q&A limitation, it is suggested to open an online support ticket to get the further help. Here is the support link:

https://docs.microsoft.com/en-us/mem/get-support

Thank you for your kind understanding. Have a nice day!

Best regards,

Simon

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