When playing lethal company my pc, I randomly lose all external connections to my computer, eg. ethernet, mouse and keyboard but audio and screens still work.

Question

Whenever I play the game Lethal Company my computer randomly locks up. What I mean is that all external inputs are ignored, such as usb and ethernet, while audio and graphics work as usual. I suspect that the cause is the BcastDVRUserService_460af not responding. If additional information is necessary please leave a comment and I will provide it.

Here is my windows version:

Here is the following Errors in the event viewer:

Details:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" /> 
  <EventID>1</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>0</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x8000000000000002</Keywords> 
  <TimeCreated SystemTime="2023-12-20T21:48:46.7797381Z" /> 
  <EventRecordID>36514</EventRecordID> 
  <Correlation ActivityID="{065e0e76-5695-4c65-8ded-fb6f27fbe2a3}" /> 
  <Execution ProcessID="5500" ThreadID="7376" /> 
  <Channel>System</Channel> 
  <Computer>DESKTOP-5R8FS3V</Computer> 
  <Security UserID="S-1-5-19" /> 
  </System>
- <EventData>
  <Data Name="Length">462</Data> 
  <Data Name="RawData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ata> 
  </EventData>
  </Event>

Answer 1

Hi,

WHEA errors are hardware generated events and it is unable to identify the details.

Re-start system in clean boot with all 3rdparty process disabled and confirm that if problem happens again to determine whether a background program is interfering with your program.  

Also, check and update hardware drivers including chipset, BIOS, etc.  

If the problem persists, we may open the Reliability Monitor of your system by searching “View Reliability History” in the Windows search box, try to find more information about the no responding problem.