Free Subscription issues - unable to see my free subscription details.

phanindra mokkapati 0

Hi,

I had signed up for free subscription and Rs 2 was debited after entering my Debit card details. But when i check my subscription details it shows no subscriptions. Will the subscription take time to enable? If not can anyone help me in resolving my issue..

Thanks,

Phanindra M

Ravi Kanth Koppala 3,231 Reputation points Microsoft Employee

2023-12-21T15:18:17.6033333+00:00
@phanindra mokkapati

It's possible that your free subscription hasn't been activated yet. However, if you've already been charged, it's best to contact Azure billing support to resolve the issue. You can find more information on how to troubleshoot Azure sign-up issues in the Troubleshoot issues when you sign up for a new account in the Azure portal article.

References:

Troubleshoot issues when you sign up for a new account in the Azure portal

AI Note: This solution is provided by Microsoft Q&A AI Assist too.
Stiffe Sa 0 Reputation points

2023-12-21T17:16:24.7633333+00:00
If you've signed up for a subscription, and a charge has been debited from your debit card, but you are not seeing the subscription details, there are a few steps you can take to resolve the issue:

Wait for Confirmation:

Sometimes, it may take a little time for subscription details to be updated in your account. Wait for a reasonable amount of time and check again to see if your subscription is active.

Check Confirmation Emails:

Verify if you have received any confirmation emails or receipts for the subscription. These emails usually contain important information about your subscription, such as activation steps or a confirmation of payment.

Contact Customer Support:

If the subscription does not appear even after waiting and you haven't received any confirmation emails, reach out to the customer support of the service or platform you subscribed to. They can verify the status of your subscription and assist you in resolving the issue.

Check Transaction History:

Review your debit card transaction history to confirm that the payment was indeed processed. If the payment was successful, it's likely that your subscription should be active.

Verify Payment Method:

Confirm that the debit card details you entered during the subscription process are accurate. Ensure that there are no typos or errors in the card information.

Cancel and Retry:

If you are still facing issues, you may consider canceling the subscription (if possible) and then re-subscribing, ensuring that all details are entered correctly. This can sometimes resolve activation issues.

Secure Connection:

Make sure you entered your debit card details on a secure and official website. Avoid entering sensitive information on websites that appear suspicious or do not have secure connections (look for "https" in the URL).

Review Terms and Conditions:

Check the terms and conditions of the subscription service to understand their policies regarding subscription activation and payment processing. It may provide insights into the timeline for activation.

If all else fails, contacting your bank to inquire about the transaction and seeking their advice on how to proceed can also be beneficial. They may provide information on the status of the transaction or advise on potential next steps.

Remember to keep any confirmation emails, transaction IDs, or other relevant information handy when reaching out to customer support for a quicker resolution.

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Free Subscription issues - unable to see my free subscription details.

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