Setting a shared mailbox as default in "From"-field

Question

In Outlook, I can set any mail account as default / standard mail account. I'd like to set a shared mailbox as standard mail account in the "From:" field. How can I achieve this?

Answer 1

While our lovely AI assistant is correct about the solution, the steps he presented are not. Adding an additional account in Outlook will indeed allow you to set the shared mailbox as default in Outlook, but to do that you need to use File > Add account > enter the shared mailbox address > (most important step) enter your credentials when prompted. For this method to work, you must have Full access permissions. Additional details and step-by-step instructions can be found here: https://www.michev.info/blog/post/3567/how-to-add-a-shared-mailbox-as-additional-account-in-outlook-2022-version

If you have multiple accounts in Outlook and you want to set the default From address across all of them, don't forget to set the newly added account as default, and also toggle the "Always use the default account when composing new messages" setting under File > Options > Mail > Send messages.

Answer 2

To set a shared mailbox as the default "From" address in Outlook, you can add the shared mailbox as an additional account in your Outlook profile. Then, you can set the shared mailbox as the default account for sending emails. Here are the steps to do so:

1. Go to File > Account Settings > Account Settings.
2. Select your email account and click "Change".
3. Click "More Settings".
4. Go to the "Advanced" tab.
5. Click "Add" under "Mailboxes".
6. Type in the name of the shared mailbox and click "OK".
7. Click "OK" to close the Account Settings window.
8. Go to File > Options > Mail.
9. Under "Send messages", select the shared mailbox from the "Account" dropdown menu.
10. Click "OK" to save your changes.

After completing these steps, the shared mailbox will be set as the default "From" address in Outlook.

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References:

• Use a shared Outlook mailbox in email automations
• Shared mailboxes in Exchange Server
• Shared mailboxes
• Create a shared mailbox