How do I remove PIN (Windows Hello) option if it is greyed out?

Question

As you can see, the option is inaccessible to me.

Answer 1

Hello,

The remove button could be greyed out if the passwordless option is enabled on the Windows 11 account or if the passwordless account is enabled on your Microsoft account.

Disable Windows Hello sign-in for Microsoft accounts:

To fix the remove PIN button greyed out on Windows 11, use these steps:

1. Open Settings.
2. Click on Accounts.
3. Click the Sign-option tab.
4. Under the “Additional settings” section, turn off the “For improved security, only allow Windows Hello sign-in for Microsoft account on this device”

Disable passwordless Microsoft account:

To disable the passwordless Microsoft account to fix the greyed out remove PIN button, use these steps:

1. Open Settings.
2. Click on Accounts.
3. Click the Your info tab.
4. Under the “Related settings” section, click the Accounts option
5. Click the Security tab.
6. Click on Advanced security options.
7. Under the “Additional security” section, turn off the Passwordless account option.
8. Continue with the on-screen directions.
9. Restart your computer.

Reference link: How to remove PIN (greyed out) on Windows 11

Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

Answer 2

You need to delete everything from Ngc folder or simply rename it to Ngc.old, see steps here:

https://www.kapilarya.com/fix-pin-not-working-in-windows-11#ngc-folder

Once done, you can setup a new PIN and Ngc folder will be re-created by Windows.

Let us know if this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.